Refund policy

 

Once an order has been agreed upon and the making process started, all bespoke orders are subject to a strict sale & no refund policy as per the Distance Selling Guidelines. We will discuss the situation with our client to come to an understanding regarding the replacement of any faulty items, but under no circumstances will we offer a refund.

 

AFTER YOUR BESPOKE ORDER HAS BEEN MADE AND/OR RECEIVED

Before any items of your Order are made, I will digitally create the panels for approval. Only once approved will a Box be assembled. At this point, photographs of the completed Box will be sent to you – once approved, the remainder will be assembled. You may opt to receive a sample box prior to approving the design, at an additional cost.

 

After you have received your order, any damages must be reported and include photographs within 7 days of receipt, and the order will be replaced. Any alterations or adjustments to your boxes after the order is received are subject to additional costs. No refunds are given due to the personalised nature of your order, and subject to the distance selling regulations.

 

COOPERATION

The parties agree to positive cooperation and communication.

 

Last updated: 17.06.2025