Returns are only accepted for GENERIC ITEMS bought through the website. This is at a cost of return postage to the customer. Refunds will only be issued after the item has been returned safely and in its original condition.

All Custom Built Boxes and Special Orders including Photo Boxes, and personalised items are not eligible to a refund due to their bespoke nature. We will endeavour to replace or correct any mistakes.

For items damaged during transit, please either:

Refuse delivery of the item, and contact us immediately

Or photographic evidence of damage will be required before replacing or refunding.

For Items lost in transit:

Royal Mail requires a 15 day waiting period before they will investigate the item missing. Refunds or Replacements are therefore subject to a holding period of no more than 30 days.